Contact Make Hive
We're here to help! Reach out for support, inquiries, or collaborations. Our team is ready to assist you with WordPress themes, Shopify templates, social media designs, and digital labeling services.
Get in Touch
At Make Hive, we pride ourselves on providing exceptional customer support and maintaining open communication channels with our clients. Whether you're an existing customer needing technical assistance, a potential client with questions about our products, or a business looking for custom digital solutions, we're here to help. Below you'll find all the ways to connect with our team.
Our Headquarters
2445 Lawrence St
Denver, CO 80205
United States
Located in the heart of Denver's tech district, our office serves as both our operational base and creative hub. While most of our team works remotely, our Denver location remains open for scheduled meetings and collaborations.
Phone & Email
Business Hours
| Day | Hours |
|---|---|
| Monday - Thursday | 8:00 AM - 6:00 PM MST |
| Friday | 8:00 AM - 5:00 PM MST |
| Saturday | 10:00 AM - 2:00 PM MST |
| Sunday | Closed |
For urgent matters outside business hours, our support ticket system is monitored 24/7 for critical issues affecting website functionality. Holiday hours may vary and are posted on our website in advance.
Send Us a Message
Fill out the form below and our team will get back to you within 24 hours during business days. For faster response to technical issues, please email support@makehive.online directly.
Expected Response Times
Technical Support: Within 4 business hours for urgent issues, 24 hours for non-urgent matters.
Sales Inquiries: Within 2 business hours during business days.
Billing Questions: Within 24 business hours.
General Inquiries: Within 48 business hours.
Support Channels
We offer multiple support channels to ensure you can reach us in the way that's most convenient for your needs. Choose the option that works best for you.
Support Ticket System
For technical issues with our products, submit a support ticket through our customer portal. This ensures your issue is tracked, prioritized, and assigned to the appropriate specialist. Include screenshots, error messages, and detailed descriptions for faster resolution.
Best for: Technical issues, bug reports, installation problems
Live Chat
Connect with our support team in real-time during business hours via our website's live chat feature. Our average response time is under 3 minutes during business hours. Live chat is ideal for quick questions, pre-sales inquiries, and basic troubleshooting.
Best for: Quick questions, pre-sales inquiries, basic troubleshooting
Video Consultation
Schedule a one-on-one video call with our specialists for complex issues or personalized training. Available for premium support customers and custom project clients. Sessions can be scheduled through our booking system and typically last 30-60 minutes.
Best for: Complex issues, custom projects, personalized training
Frequently Asked Questions
Before contacting us, you might find answers to common questions in our FAQ section. Here are some of the most common inquiries we receive:
For the fastest resolution, please include: 1) The specific product name and version, 2) Your website URL (if applicable), 3) Detailed description of the issue, 4) Steps to reproduce the problem, 5) Screenshots or screen recordings showing the issue, 6) Any error messages you're receiving, 7) Browser and device information. The more details you provide, the faster we can diagnose and resolve your issue.
Yes, we offer custom design and development services for businesses with specific needs beyond our standard products. Our custom services include bespoke WordPress theme development, custom Shopify integrations, tailored social media template packages, and specialized digital labeling solutions. Contact our sales team at sales@makehive.online with your project requirements for a custom quote. Typical projects start at $2,500 and require a 2-4 week timeline depending on complexity.
Our response times vary by inquiry type: Technical support tickets receive an initial response within 4 business hours for urgent issues and 24 hours for non-urgent matters. Sales inquiries are typically answered within 2 business hours during business days. Billing questions receive responses within 24 business hours. General inquiries are addressed within 48 business hours. For fastest response, use our live chat during business hours (MST) or ensure your email subject clearly indicates the priority and nature of your inquiry.
Yes, our Denver office at 2445 Lawrence St is open for scheduled appointments Monday through Thursday, 9 AM to 5 PM MST. We require appointments for all in-person visits to ensure we have appropriate staff available to assist you. Please contact us at least 48 hours in advance to schedule an appointment. Due to our hybrid work model, not all team members are in the office every day, so scheduling ensures the right specialist will be available to address your specific needs. Walk-in visitors may not be able to receive immediate assistance.
Our Location
Visit our Denver headquarters or connect with us virtually from anywhere in the world. While we serve clients globally, our Colorado roots keep us connected to the innovative spirit of the Rocky Mountain tech community.
Make Hive Headquarters
2445 Lawrence St, Denver, CO 80205
Interactive map would display here showing our location in Denver's tech district.
Parking Information
Visitor parking is available in the lot behind our building. Street parking is also available on Lawrence St and adjacent streets. The building is accessible via public transportation with bus stops within a 2-minute walk.
Accessibility
Our facility is fully ADA compliant with wheelchair access, elevators, and accessible restrooms. Please let us know in advance if you require any specific accommodations for your visit.
Contact the Right Team
To ensure your inquiry reaches the appropriate specialist quickly, please direct your communication to the relevant department based on your needs:
Technical Support
Email: support@makehive.online
For: Product issues, installation help, bug reports, compatibility questions
Sales & Pre-Sales
Email: sales@makehive.online
For: Product questions, pricing, licensing, custom project inquiries
Billing & Accounts
Email: billing@makehive.online
For: Invoices, payments, refund requests, account updates
Partnerships
Email: info@makehive.online
For: Affiliate programs, reseller opportunities, collaborations
Emergency Contact Protocol
For critical, time-sensitive issues affecting live websites (such as security vulnerabilities or major functionality breakdowns), call our emergency line at +1 8155668220 and follow the prompts for emergency support. This line is monitored 24/7 for genuine emergencies. Please reserve this for issues that significantly impact your business operations. Non-emergency calls to this line will be directed to our standard support channels.
Before You Contact Us
To help us serve you better and resolve your inquiry more efficiently, please consider the following before reaching out:
Check Documentation
Many questions are answered in our product documentation, installation guides, and tutorial videos. Before contacting support, please check our knowledge base which contains step-by-step guides for common tasks and troubleshooting articles for frequent issues.
Gather Information
For technical issues, gather relevant information before contacting us: product version, error messages, browser/device details, and steps to reproduce the issue. Screenshots or screen recordings are extremely helpful for diagnosing visual or interactive problems.
Check Your Account
For billing or account-related questions, log into your Make Hive account first to check your purchase history, download links, license keys, and invoice records. Many account questions can be answered by reviewing your account dashboard.
